How it works

When you have the HR HelpDesk, you get unlimited phone and email access to our team of HR Experts—for a fraction of the cost of increasing your in-house staff. For one flat monthly fee, you can sigificatnly reduce the amount of time you spend struggling with HR issues. All the support you need is now only a phonecall or email away.

With the HR HelpDesk you get:

Unlimited phone support from our team of Experts.

In today's business world, the ability to resolve issues quickly and effectively is key. Many times, it is simply easier to pick up the phone and call someone for immediate assistance. That's the philosophy behind our HR HelpDesk Phone Support. We're available any time you have an HR issue you'd like to discuss.

Once you purchase the HR HelpDesk, you'll receive a special toll-free number. Use this number any time you have a question between the hours of 8:30am and 5:30pm EST. You'll be connected with one of our HR Experts who will use thier knowledge and experience to help you make the best decisions possible.

And unlimited email support, too.

Prefer to send a quick email? No problem. Our easy online ticketing system processes your questions in real time—so we receive your question as soon as you hit "send". Once we get your ticket, we'll research the issue at hand and contact you if we need additional information. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests.

So what kind of questions can I ask?

The HelpDesk is designed to handle general employee inquiries and concerns and overall HR guidance and support in areas such as employment regulations, hiring, firing, discipline, performance management and more. While we can't review documents, we can help you with specific employee issues, questions about labor laws affecting your business, and nearly anything else HR-related that you can think of.

We have received the following types of questions from our current clients:

• ››› "I'm in the process of hiring a new manager. What questions can't I ask during the interviews?"
• ››› "An employee was injured on the job. What should I do?"
• ››› "Which of my employees are eligible for Family Medical Leave?"
• ››› "What is the difference between exempt and non-exempt status in regards to the FLSA?"

This list is not exhaustive. Give us a call with your question and we'll do everything in our power to get it answered!